Shop Policies

Here you can find some info to read before purchasing a service or product. If you have any other questions, don’t hesitate to contact me.

Payment

Sombras Blancas Art & Design accepts payments through PayPal. It’s fast, secure and easy and you can use a credit card, debit card or e-check, even if you don’t have a PayPal account.

Delivery

Everything is sent via email, therefore there aren’t any shipping costs.

 

Premade designs such as Wix templates will be sent within 48 hours after receiving the order and necessary info.

Ownership

Upon completion of the project, full ownership of the final design will be transferred to the client.

 

When purchasing a branding package including more than one initial concept for the logo design, the client won’t own discarded concepts unless they pay an additional fee for them.

Refunds

Because of the nature of design work, Sombras Blancas Art & Design does not issue any refunds on services purchased in the shop once the work has started.

 

In no case refunds will be offered after a period of 14 days from the time of purchase.

Website Design

During the website design process and until it is completely finished, the client is advised not to modify anything on their own. Any extra working time needed to solve any problems caused by external modifications will involve an additional fee.

Additional Policies

All communication during the design process will take place via email unless stated differently in the description of a specific service.

 

Font or stock photo purchases are not included in the price of any design.

 

Any modifications needed after agreed project completion and reception of final files or website will involve an additional fee.

Privacy Policy

By accepting these shop policies and proceeding to payment for any products or services on this website, you are also accepting this Privacy Policy.